guidelines for warranty
We cannot handle your complaint, unless you do the following: If you have a complaint, you must contact us at:
In the e-mail, please state the order number and an explanation of the defect.
When you shop with Smple, a 2-year warranty is given on products. The warranty applies to defects in materials and fabrication.
You can decide if you either want a new product or a refund.
Complaints regarding defect products must be communicated to Smple within a reasonable time after the receiving of the item. Smple considers two months as a reasonable time.
The complaint will be disregarded in the absence of improper or uncommon use of product.
Smple will cover the return costs. When you have contacted us, we will send you a return label. Remember to save the receipt from the courier as this will be your proof of postage. You must make the return to the address below, otherwise the return will not be approved:
1303 KØBENHAVN K